Contact Us

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We'd Love to Hear From You

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Contact Information

Reach out directly through any of these channels.

Office Address

Community Coaches e.V.
Torstraße 123, 10119 Hamburg
Germany

Phone

+49 30 123 4567 (Main)
+49 30 123 4568 (Consultations)

Email

info@communitycoaches.de
support@communitycoaches.de

+49 30 123 4567
Mon–Fri, 9:00–17:00

Weekly Office Hours

Monday 09:00 – 18:00

Tuesday 09:00 – 18:00

Wednesday 09:00 – 18:00

Thursday 09:00 – 18:00

Friday 09:00 – 18:00

Saturday Closed

Sunday Closed

Our Location

Torstraße 123, 10119 Hamburg, Germany

Open in Google Maps

Nearby: U-Bahn Oranienburger Tor (U6) • Tram M1, M5 • Bus 100, 200

Getting Here

By U-Bahn

Line U6 to Oranienburger Tor — 3 min walk

By Tram

M1 or M5 to Monbijoupark — 2 min walk

By Bus

Lines 100 or 200 to Oranienburger Str. — 4 min walk

Accessibility

Wheelchair accessible entrance via courtyard. Elevator available.

Limited street parking available

Common Questions

Frequently Asked Questions

Find quick answers to the most common questions about contacting us and using our services.

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How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours on business days. For urgent matters, please call us directly during office hours at +49 30 123 4567.

Can I visit your office without an appointment?

Walk-ins are welcome during office hours (Mon–Fri, 9:00–18:00), though we recommend scheduling an appointment for consultations to ensure a coach is available for you. You can always drop in for general information.

In which languages can I communicate?

Our team speaks German, English, Arabic, Farsi, French, Turkish, and Russian. If your language is not listed, let us know and we'll arrange interpreter support. You can indicate your preferred language in the contact form.

Is my personal information safe?

Absolutely. We comply strictly with GDPR (EU General Data Protection Regulation). Your personal data is stored securely, used only for the purpose you've provided, and never shared with third parties without your explicit consent.

I need urgent legal help — what should I do?

For urgent legal matters, please call our consultation line at +49 30 123 4568 during office hours. For emergencies outside office hours, see our emergency contacts section below for immediate assistance hotlines.

Can I refer someone else to your services?

Yes! We welcome referrals from individuals, organizations, and social workers. Simply provide the person's contact details (with their permission) through the form above, or have them contact us directly. No formal referral process is needed.

Important Numbers

Important Emergency Contacts

Save these numbers in your phone. In case of emergency, always call the appropriate number first — these services are available 24/7 and free of charge.

Police

For emergencies, crimes, or immediate danger

110

Fire & Medical Emergency

For fires, accidents, or medical emergencies

112

Medical On-Call Service

Non-emergency medical advice after hours

116117

Women's Helpline

Confidential support for women in crisis

116016

Child Protection Hotline (Nummer gegen Kummer)

Free, anonymous counseling for children, youth, and parents

0800 111 0555

Note: All emergency numbers can be called free of charge from any phone, including payphones and locked SIM cards. The police (110) and fire/medical (112) lines are available 24 hours a day, 7 days a week. Operators speak German and English.